Rental Q & A
Q. How do I make a reservation?
Sentry Management’s vacation website: www.newsmyrnacondovacations.com is the best place to start your search for a condo rental. You can view all units online and do price comparisons. When you are ready to make a specific inquiry or book a reservation, phone 368-423-7796 or 800-826-8614. You can email vacations@sentrymgt.com or fill out the inquiry form on the home page of the website. A RESERVATIONS/SECURITY DEPOSIT is required within 10 days to confirm the reservation. The deposit is not applied to the rent but is returned 14 days after departure, providing there is NO damage to the unit.
All rent, cleaning, service and handling charges and taxes are payable in full 30 days prior to arrival. For stays longer than one month, the last month’s rent is due and payable 30 days prior to the arrival date.
Q. Are there any additional charges?
Yes, they include:
One-time Cleaning Fee, 1 bedroom = $75, 2 bedroom = $80, and 3 bedroom = $90/100.
Florida and Volusia County Sales and Use Tax, 12.5 percent
Handling and Service Charge, $30 for each reservation
Q: What methods of payment do you accept?
All payments must be made 30 days in advance (U.S. funds only). Starting March 1, 2011 all major credit cards accepted excluding monthly rentals and deposits. Credit cards accepted include MasterCard, Visa, Discover and American Express.
Q. What is your cancellation policy?
Refunds, if necessary, will be made provided notice of cancellation is received IN WRITING at least 90 days prior to check-in date (for stays one month or longer) and 30 days prior to check-in date (for stays less than one month). If the required notice is not received, refunds may only be made if the reserved unit can be leased for the same time period. Cancellation of any reservation is subject to a 10 percent handling fee. No refunds are allowed for early departure, for any reason.
Q: When do I check in or check out?
Check-in time is after 2:00 pm. Late (after 3:30 pm on weekdays) and weekend arrivals must make arrangements for a key with the Rental Office in advance.
Check-out time is before 10:00 am. Very often, one guest is leaving and another is arriving the same day. For this reason, any check-outs after 10:00 am will be charged an additional day’s rent if not previously approved in writing.
Q. Where do I pick up my key?
Keys are picked up at Sentry Management’s office at 4188 S. Atlantic Avenue, New Smyrna Beach, Florida. Office hours are 9am to 4pm Monday-Friday. If you are arriving after 3:30 pm on a weekday or on the weekend, special arrangements for a key must be made in advance.
Q. Is there maximum guest occupancy?
The unit can be occupied by no more than the maximum number of people indicated below, based on sleeping accommodations, local fire codes and county ordinances.
1 bedroom units sleep 4
2 bedroom units sleep 6
3 bedroom units sleep 8
Q: Are there any restriction or rules relating to the condominiums?
The restrictions that apply to all units are:
- All rental units are NON-SMOKING, outside areas are provided for smokers.
- Boats, trailers, campers, RV’s and vehicles with commercial lettering are not permitted.
- No sub-leasing of units is allowed.
Q. Can I bring the family pet?
Most condominium units prohibit PETS. In units that do not allow pets, if a pet or evidence of a pet is found, eviction and forfeiture of rent may occur.
PET FRIENDLY PROPERTIES—a limited number of units have been designated as “pet friendly.” Pet friendly properties have certain weight and breed restrictions. A separate non-refundable pet damage deposit is required. Ask for details when inquiring about booking a unit.
Q. What furnishings do properties include?
All units are comprehensively equipped with the items listed below. Additional amenities may be available—they will be noted in the detailed property description.
- Bed linens
- Washer/Dryer
- Central AC/Heat
- Cable TV service
- Refrigerator
- Dishwasher
- Stove/Oven
- Microwave
- Toaster
- Coffee Pot
- Cookware
- Dishes
- Flatware
- Glasses
To assist you in your packing and shopping, you should plan on obtaining:
- All household paper products
- All cleaning supplies and soaps
- Garbage bags
- Beach towels
Q. What if there is a hurricane, tropical storm or something else unexpected?
The cancellation policy does not provide refunds for any unforeseen developments such as illnesses, hurricane evacuations or similar events that can affect your trip. We strongly recommend that you purchase Travel Insurance.
Q. What happens if I accidently get locked out of my unit?
Please be sure to have your rental key with you when you leave your unit. If you are locked out after office hours (Monday-Friday 9am to 4pm) you will need to call one of the two locksmiths listed, AT YOUR OWN EXPENSE. You will need to have six (6) keys made. Keep two keys and bring four (4) to the rental office the next business day.
Terry’s Lock Service — 386-427-3967
A-Aaction Locksmith — 386-428-0376
Q. What are your office hours and contact information?
The Sentry Management office is located at 4188 S. Atlantic Avenue, New Smyrna Beach, FL 32169, in the Ocean Village Shopping Center. Office hours are 9am to 4pm Monday through Friday. Phone 386-423-7796 or 800-826-8614 during office hours. In case of afterhours EMERGENCY only, please call 800-932-6636. Email: vacations@sentrymgt.com
Q. What are our departure responsibilities?
Please leave the property reasonably clean and in order. We ask you to do the following upon departure:
- Load and run the dishwasher
- Leave the beds unmade and leave only your final day of soiled linens by keeping up with the laundry during your stay
- Remove and dispose of all items from the refrigerator and all perishables from the cabinets
- Make sure doors and windows are closed and locked
- Return the keys and amenity passes to the rental office or use the key drop box for weekend check-outs.
- Additional cleaning charges may apply for excessively dirty units. Extra cleaning costs, if applicable, will be deducted from your security deposit
